CANCELLATION AND WEATHER POLICY
Cancellation or rescheduling requests must be made by contacting Treetop Adventures on Lake Hickory (TALH) at 828-215-1914 . Participants are responsible for ensuring that TALH receives your request.
We realize that life happens, and you may have to cancel or reschedule your tour. However, when you book a tour, we schedule guides and staff for your adventure. As a result, we require a 48-hour notice for cancellations and rescheduling of tours. Please call and a full refund will be given, or a credit card charge will be removed.
No refunds will occur if the cancellation is less than 48 hours prior to the scheduled date.
Please note that groups with a booking contract shall be subject to the terms and conditions set forth in their contract. Cancellation and related details are set forth in applicable group booking contracts.
NO SHOW POLICY
In fairness to all guests, participants with a reserved booking who fail to show for their reserved booking time and provide no prior notice of cancellation are not eligible for a refund, credit, gift certificate, rescheduling of the event, or any other reimbursement. The complete booking cost is forfeited. This includes individual participants within a group booking.
Once you are geared up and on the course, there will be no refund, if you do not wish to continue with your party.
We operate in rain or sunshine! However, if the weather is severe, we may have to cancel your tour.
See CANCELLATION ON BEHALF TALH section for further details .
Rain does not interfere with your adventure and our operations if it is not too cold out or hinder our visibility. If no one is up for “braving the conditions” (i.e., no reservations on the calendar) we will close early.
If lightning is nearby, TALH will immediately stop operations and evacuate the course for shelter. Typically, storms will come and go quickly, and we’ll be able to get you back on the course to continue your adventure.
TALH must be able to see the course that we are operating to ensure that we are minimizing as much risk as possible. If the weather is prohibiting our visibility, we will hold off on any adventures.
Wind is one of the factors considered when assessing the weather. If there are high sustained winds or wind gusts, this may hinder the operation of the course.
CANCELLATION ON BEHALF OF TALH
In the event TALH needs to close the course prior to your booking, guests will have the option to reschedule the booking, receive a gift certificate to schedule at a later date, or receive a full monetary refund.
In the event the course needs to close during your adventure, guests will have the ability to reschedule for a full adventure at a later date or receive a gift certificate. Under these circumstances, no monetary refunds will be issued.
We reserve the right to decide when/if the tour should be cancelled.