Question 1

Weather + Cancellation Policy

Accepted Answer

View Policy Here(javascript:void(0))

Question 2

Is a Waiver Required? / Who can sign it?

Accepted Answer

For minors, a parent/legal guardian must sign the waiver. This does not include immediate family such as older siblings, aunts and uncles, or grandparents. If the guest is over 18 years old, he/she can sign the waiver for themselves. A waver is required for all participants of all ages. Your secure fun is our top priority.

Question 3

What are your business hours?

Accepted Answer

Saturdays: 10:00AM - 4:00PM (Starting first Saturday in April)
 
Pre-Season: April - May
 
Weekdays: Reservations only available for groups of 10 or more, when booked 72 Hours in advance.

Book Courses Here (https://www.treetopalh.org/tickets)

Question 4

What is the cost?

Accepted Answer

Treetop Adventures provides affordable ticket prices for your adventure! 
 
Please visit our Adventure Course Page to see our different offerings. (https://www.treetopalh.org/tickets)
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Group rates vary based on their group size but receive 
a 10% total discount. A group is made up of 10 or more people. For info on group rates, call us at (828) 215-1914

Question 5

Where can I purchase tickets?

Accepted Answer

You can purchase your ticket(s) here on our website in under 3 minutes. 
Tickets (www.treetopalh.org/tickets)

Question 6

What does a Treetop Adventure Ticket include?

Accepted Answer

All ticket purchases provide admission to park, picnic areas, and selected adventure.

Question 7

Do you offer discounts?

Accepted Answer

Without a doubt! Make your Treetop Adventure better by taking advantage of our group rates (10+ people)! We also provide Military and Student Discounts.

Question 8

Do I need to purchase my ticket online?

Accepted Answer

We accept walk-ins, but we highly recommend choosing your adventure date and purchasing your ticket online to avoid extended wait times.

Question 9

Is there a parking fee?

Accepted Answer

Never in our dreams.

Question 10

What type of clothing should I wear?

Accepted Answer

Appropriate footwear and clothing is required: No open-toed shoes; no slip-on shoes; no loose baggy clothing or shirts wrapped around the waist; long hair must be tied back; and, we strongly recommend no jewelry – especially necklaces or loose bracelets which could get caught in equipment.
 
We recommend that you wear clothing that you don’t mind getting dirty (you’re outside, it just happens). Guests can be refused access to the course if they do not have appropriate clothing to meet our standards. Climbing gloves are available at no cost to you.

Question 11

Is there a weight limit?

Accepted Answer

Youth Course Requirements: Must be 5yrs+ of age - Minimum vertical reach of 46" when standing flat footed - maximum height is 60" - Maximum weight 185lbs (including equipment).
 
Adult Treetop & Ultimate Course Requirements: Must be 10yrs+ of age - Minimum vertical reach of 60" - Maximum weight of 280lbs

Question 12

Is there a height requirement?

Accepted Answer

Children on these courses have to be able to reach the tips of their fingers to a height of  4’7″ (140cm) while keeping their feet flat on the ground.

Question 13

What about Regulations?

Accepted Answer

Avoid wearing loose clothing. You can see our Waiver for more details.

Question 14

How long does it take to complete a course?

Accepted Answer

All of our adventures estimate 1.5-2 Hours to complete.

Question 15

What is the refund policy?

Accepted Answer

We do not currently have a refund policy for individual ticket purchases.

Question 16

Group Rescheduling/Cancellation

Accepted Answer

Groups of 10 or more persons can reschedule or cancel their adventure up to 48 hours in advance.

Question 17

Do Kids Need Supervision

Accepted Answer

If the child (5+ years old) is on the youth course, direct supervision is required. If the child (10-15 years old), is on the adult challenge course indirect supervision is required.

Question 18

Can my whole family participate?

Accepted Answer

Yes and no. We have courses available for all ages, though to adventure together on the same course, everyone must be eligible for the Adult Challenge Course. 
 
TIP: The Explorer Challenge is above the Youth Expedition, allowing for families to stay together and be in the same area.

Question 19

Can we spend the day at Treetop Adventures?

Accepted Answer

Yes, if tickets for the course are purchased for that day, we encourage people to spend the day here. Guests have access to the lake (swim at your own risk) and picnic areas.