Frequently Asked Questions

FAQ

Is a Waiver Required? / Who can sign it?


For minors, a parent/legal guardian must sign the waiver. This does not include immediate family such as older siblings, aunts and uncles, or grandparents. If the guest is over 18 years old, he/she can sign the waiver for themselves. A waver is required for all participants of all ages. Your secure fun is our top priority.




What are your business hours?


Monday - Friday: Advance reservations required for team building and challenge courses Saturday: 10:00 AM - 6:00 PM
Sundays: 1:00PM - 6:00PM Pre-Season: April - May Weekdays: Reservations only available for groups of 10 or more, when booked 48 Hours in advance.




What is the cost?


Treetop Adventures provides affordable ticket prices for your adventure! - Youth Expedition Challenge 1 Price: $14.99 per ticket + taxes & fees - Youth Expedition Challenge 2 Price: $24.99 per ticket + taxes & fees - Explorer Challenge Price: $14.99 per ticket + taxes & fees - Navigator Challenge Price: $24.99 per ticket + taxes & fees - Treetop Challenge Ticket Price: $34.99 per ticket + taxes & fees - Ultimate Challenge Ticket Price: $49.99 per ticket + taxes & fees See Adventures Group rates vary based on their group size but receive a 10% total discount. A group is made up of 10 or more people. For info on group rates, call us at (828) 215-1914




Where can I purchase tickets?


You can purchase your ticket(s) here on our website in under 3 minutes. Tap Here




What does a Treetop Adventure Ticket include?


All ticket purchases provide admission to park, picnic areas, and selected adventure.




Do you offer discounts?


Without a doubt! Make your Treetop Adventure better by taking advantage of our group rates (10+ people)! We also provide Military and Student Discounts.




Do I need to purchase my ticket online?


We accept walk-ins, but we highly reccomend choosing your adventure date and purchasing your ticket online to avoid extended wait times.




Is there a parking fee?


Never in our dreams.




What type of clothing should I wear?


Appropriate footwear and clothing is required: No open-toed shoes; no slip-on shoes; no loose baggy clothing or shirts wrapped around the waist; long hair must be tied back; and, we strongly recommend no jewelry – especially necklaces or loose bracelets which could get caught in equipment. We recommend that you wear clothing that you don’t mind getting dirty (you’re outside, it just happens). Guests can be refused access to the course if they do not have appropriate clothing to meet our standards. Climbing gloves are available at no cost to you.




Is there a weight limit?


Youth Course Requirements: Must be 5yrs+ of age - Minimum vertical reach of 46" when standing flat footed - maximum height is 60" - Maximum weight 185lbs (including equipment). Adult Treetop & Ultimate Course Requirements: Must be 10yrs+ of age - Minimum vertical reach of 60" - Maximum weight of 280lbs




Is there a height requirement?


Children on these courses have to be able to reach the tips of their fingers to a height of 4’7″ (140cm) while keeping their feet flat on the ground.




What about Regulations?


Avoid wearing loose clothing. You can see our Waiver for more details.




How long does it take to complete a course?


All of our adventures estimate 1.5-2 Hours to complete.




What is the refund policy?


We do not currently have a refund policy for individual ticket purchases.




Group Rescheduling/Cancellation


Groups of 10 or more persons can reschedule or cancel their adventure up to 48 hours in advance.




Weather + Cancellation Policy


View Policy Here




Do Kids Need Supervision


If the child (5+ years old) is on the youth course, direct supervision is required. If the child (10-15 years old), is on the adult challenge course indirect supervision is required.




Can my whole family participate?


Yes and no. We have courses available for all ages, though to adventure together on the same course, everyone must be eligible for the Adult Challenge Course. TIP: The Explorer Challenge is above the Youth Expedition, allowing for families to stay together and be in the same area.




Can we spend the day at Treetop Adventures?


Yes, if tickets for the course are purchased for that day, we encourage people to spend the day here. Guests have access to the lake (swim at your own risk) and picnic areas.





Frequently Asked Questions

We hope you find the info you're looking for here. If not, we're always one phone call away during business hours. We love chatting with our customers and can't wait to see you in the Treetops!